WHAT IS YOUR TURNAROUND TIME ON CUSTOM ORDERS?

3-5 Business Days

HOW MUCH DOES A CUSTOM TUMBLER COST?

The price varies depending on what you'd like and your desired quantity. ​​

WHAT PAYMENT METHODS DO YOU CURRENTLY ACCEPT?

We currently accept Amex, Apple Pay, Discover, Google Pay, Mastercard, Visa and PayPal.​

DELIVERY AND SHIPPING POLICY

PROCESSING TIME

As our products are custom-made to order, please allow 3-5 business days for processing and production. The exact processing time may vary depending on the complexity of the item and order volume.

SHIPPING AVAILABLE

Shipping is available for your convenience!

  • Shipping fees will be calculated and added to your order total
  • Tracking information will be provided once your order has been shipped

NO MORE DELIVERIES

No More Deliveries
We will no longer be offering delivery services.

Pickup Option
All orders must be picked up at a designated meet-up location that will be provided once your order is ready.

CUSTOMER MATERIALS POLICY

To maintain the highest quality standards and ensure consistency across all products, KountryGal Kraftn does not accept customer-provided materials for production.

Policy Details:

  • All items used for customization (shirts, fabrics, blanks, etc.) must be purchased directly through KountryGal Kraftn.
  • We carefully source our materials to ensure they meet our quality, durability, and printing standards.
  • Customer-provided items may vary in material, composition, or condition, which can affect the final result. For this reason, outside materials are not permitted.

Why This Policy Is In Place:

  • Ensures high-quality, long-lasting results
  • Prevents issues with incompatible fabrics or surfaces
  • Protects both the customer and the business from unsatisfactory outcomes
  • Allows us to guarantee our work

Exceptions:

  • At this time, no exceptions will be made to this policy.

By placing an order with KountryGal Kraftn, you agree to these terms.

TRACKING INFORMATION

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your delivery.

LOST OR STOLEN PACKAGES

We are not responsible for lost or stolen packages. If your tracking information indicates that your package has been delivered, but you have not received it, please contact the carrier directly. We recommend choosing a shipping method that includes insurance for added protection.

IMPORTANT REMINDERS

  • Please arrive on time for your scheduled pickup
  • Orders not picked up within the agreed timeframe may be subject to rescheduling

REFUNDS

NO REFUNDS OR RETURNS

Thank you for shopping with us! Please note that all our items are custom-made specifically for each order. As a result, we are unable to accept returns or offer refunds.

ORDER ACCURACY & CANCELLATIONS

Before placing your order, please ensure all details are accurate, including item specifications, personalization, and shipping information. Due to the custom nature of our products, once an order is placed, it cannot be canceled or altered.

DAMAGED ITEMS

In the unlikely event that you receive an item that is damaged or defective, please contact us within 7 days of receiving your order. We will work with you to resolve the issue promptly.