WHAT IS YOUR TURNAROUND TIME ON CUSTOM ORDERS?

3-5 Business Days

HOW MUCH DOES A CUSTOM TUMBLER COST?

The price varies depending on what you'd like and your desired quantity. ​​

WHAT PAYMENT METHODS DO YOU CURRENTLY ACCEPT?

We currently accept Amex, Apple Pay, Discover, Google Pay, Mastercard, Visa and PayPal.​

SHIPPING

PROCESSING TIME

As our products are custom-made to order, please allow 3-5 business days for processing and production. The exact processing time may vary depending on the complexity of the item and order volume.

SHIPPING RATES AND DELIVERY

Shipping rates are calculated based on the destination, shipping method, and item weight. During checkout, you can select your preferred shipping option.

Please note that delivery times are estimates and may vary due to unforeseen circumstances beyond our control, such as weather delays or carrier issues.

TRACKING INFORMATION

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your delivery.

LOST OR STOLEN PACKAGES

We are not responsible for lost or stolen packages. If your tracking information indicates that your package has been delivered, but you have not received it, please contact the carrier directly. We recommend choosing a shipping method that includes insurance for added protection.

REFUNDS

NO REFUNDS OR RETURNS

Thank you for shopping with us! Please note that all our items are custom-made specifically for each order. As a result, we are unable to accept returns or offer refunds.

ORDER ACCURACY & CANCELLATIONS

Before placing your order, please ensure all details are accurate, including item specifications, personalization, and shipping information. Due to the custom nature of our products, once an order is placed, it cannot be canceled or altered.

DAMAGED ITEMS

In the unlikely event that you receive an item that is damaged or defective, please contact us within 7 days of receiving your order. We will work with you to resolve the issue promptly.